There are three separate moments
- The stock check. Restokk reads the product page. A confirmed change from out of stock to in stock creates an alert.
- The delivery. The email or push service carries the message to your device. Your connection and notification settings can add delay.
- Your visit. The retailer shows its current availability when you open the link. Another order may have taken the remaining stock.
We aim to check about every 15 minutes, but checks can take longer. A brief restock can happen entirely between checks. Restokk cannot promise to catch every release or reserve anything during delivery.
Check the selection as well as the timing
Make sure the shop is showing the size, colour, memory option or edition you wanted. A general product page can describe several variants, and a shop’s public stock data may not identify them separately.
Also check delivery region, online delivery versus store collection, and whether the retailer is offering a preorder. Restokk doesn’t check your postcode or complete checkout for you. The shop makes the final decision about whether it can fulfil an order.
What you can do next
- Leave the watch active if you still want the item. It can alert again after a later confirmed sell-out and return.
- Check that your alert method is enabled. On Android, use Send test alert; for email, check spam and your email-app notification settings.
- Look at the product’s last-checked time and any checking note. Repeated unknown results need investigation.
- Compare the exact saved URL with the page you are opening. Use a separate variant link where the shop provides one.
A faster reaction can help, but there is no guaranteed buying window. Use the retailer’s own alerts alongside Restokk if it offers them.
Help us investigate a mismatch
Send us the saved product link, the approximate alert time and the status you saw at the shop. Mention the size or edition if relevant. That lets us distinguish a short restock from a page we’re reading incorrectly.
Don’t send payment information, shop passwords or verification codes. We don’t need them to check a public product page.